At LOQI we bend over backwards to get your order shipped by the next working day. Shipping lead time within Europe is 3-7 working days, while outside Europe it’s 7-10 working days. Wherever you are, we’ll get your LOQI to you in no time!
Our shipping fee is €5,99 to Germany, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Finland, Greece, Hungary, Italy, Ireland, Norway, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
Our shipping fee is €9,99 to Indonesia, Japan, Malaysia, Qatar, Saudi Arabia, South Korea, United Arab Emirates, New Zealand, Australia, Hong Kong, Singapore. Oh, yes – keep in mind deliveries to non-EU countries can incur additional duties and taxes. Be sure to check what applies in your specific country. The United Kingdom applies a 20% tax on purchases, but you won’t be charged duties for items valued under €161. Norway has a 25% tax on goods, with no duties. In Switzerland, there’s an 8.1% tax on goods, plus a delivery fee, but no duties apply. Be sure to look into the duties and taxes that apply in your country.
You’ll receive a tracking number via email on the day your package ships. If you have any delivery or tracking issues, we recommend reaching out to the shipping company first. They sometimes mark packages as “delivered” too early or may need more information from you. If you still need assistance, feel free to email us at order@loqi.com—we’re here to help!
Once your package is shipped, you’ll get an email with your tracking number from DPD within Germany and Fedex outside Germany. If you run into any delivery or tracking issues, we suggest contacting the shipping company first, as they may sometimes mark packages as “delivered” too soon or need more details to finalise delivery. If you still have questions or need help, just reach out to us at order@loqi.com.Oh, yes – keep in mind deliveries to non-EU countries can incur additional duties and taxes.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days, no questions asked. The withdrawal period ends 14 days after you, or someone you’ve chosen (other than the carrier), takes possession of the goods.
Send an email regarding the decision to withdraw from this contract to order@loqi.com or by post to the below address. Include your name, address, telephone number and email address.
LOQI GmbH
Sickingenstraße 20-28
10553 Berlin, Germany
Effects of Withdrawal
If you decide to withdraw from this contract, we’ll gladly refund all payments made, excluding delivery costs and extra fees for premium shipping charged at the time of purchase. Just send the goods back within 14 days of your request to meet the deadline and we’ll process your refund within 14 days using the same payment method, with no extra fees. You will have to bear the direct cost of returning the goods. Just a heads-up, we may hold off on the refund until we receive the goods back or you provide proof of return, whichever comes first.
